People Technology and Insights Manager

BURGERS & FRIES AND INCREDIBLE CAREERS!

We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.

These days, we’re still just as much a family as we always have been. We have tons of integrity, we’re enthusiastic. we’re competitive and we just get it done – whatever the challenge.

We’re looking for a People Technology & Insights Manager to help us get the very best out of our People systems and data across the full employee life cycle.

In this role, you’ll own and optimise our People technology roadmap, covering attraction, recruitment, learning, engagement, succession, workforce planning, reporting, automation and compliance. Your focus will be on making technology simple, effective and people‑first, ensuring our systems enable great work rather than creating complexity.

WHAT YOU'LL BE RESPONSIBLE FOR:

People Systems & Technology

You’ll manage multiple projects at once, partner closely with stakeholders across the UK and JV, and play a key role in delivering our people strategy on time, on budget and with real impact.

• Own and understand all People systems, ensuring they are easy to use and deliver a great end‑user experience
• Ensure strong governance, structure and data integrity across all systems
• Work with suppliers and internal teams to solve system challenges where simple solutions aren’t possible
• Support data migration, transformation and loading into HR systems
• Lead User Acceptance Testing and support system training
• Embed new systems and improve processes through automation and efficiency
• Ensure all People data is handled in line with GDPR and best practice

Driving Efficiency, Performance & AI

• Streamline processes across the employee lifecycle to reduce manual effort and improve efficiency
• Improve data quality, governance and reporting so the business can make faster, better decisions
• Champion the practical use of AI within the People function, such as self‑service, analytics, workforce planning, learning and communications
• Work with IT and stakeholders to ensure AI and automation are introduced responsibly and securely
• Track benefits and return on investment, including time saved, reduced errors and improved service levels

Project Management

• Deliver People technology and some wider People projects end‑to‑end
• Translate business needs into smart process and system design
• Identify and manage risks, issues and dependencies
• Create and deliver clear communications, training and ways of working
• Manage stakeholder expectations on scope and timelines
• Complete post‑project reviews, including lessons learned and return on investment
• Ensure teams are fully ready to adopt and use new systems successfully

People Insights & Data

• Develop meaningful people data and insights to support key people objectives
• Analyse data from multiple sources to identify trends and business impacts
• Work closely with the Data team to present insights in a clear, compelling way

Stakeholder Management

• Build trusted relationships across People, Operations, Payroll, IT and the wider business
• Act as the connector between teams when it comes to People technology
• Align plans with the wider business to ensure successful delivery
• Gather feedback, support launches and provide post‑implementation support
• Coach and upskill others in best practice where needed

WHAT WE'RE LOOKING FOR:

Skills & experience

• Strong organisational and time‑management skills, with the ability to juggle priorities
• Comfortable working independently and proactively solving problems
• Solid understanding of generalist HR and the employee lifecycle
• Excellent written and verbal communication skills
• Confident presenting to groups at all levels, from Crew Member to Exec
• High emotional intelligence with a people‑first mindset
• Strong Microsoft Office 365 skills, including Excel, Word and PowerPoint
• Comfortable learning and working with new People technology systems
• High integrity when handling personal and sensitive data

ADDITIONAL DETAILS 

• Some flexibility required, including occasional urgent calls outside office hours
• Some travel involved
• A genuine desire to learn, grow and build a long‑term career with Five Guys

OUR REWARDS AND BENEFITS

• A generous annual bonus based on business performance
• Pension scheme
• Enhanced Maternity and Paternity leave
• Electric car salary sacrifice scheme 
• Long service rewards after 5 and 10 years with Five Guys
• Five Guys Perks & discounts
• Invite to our annual General Managers conference – this year we celebrated in Lisbon!
• Life assurance
• Private medical via Vitality
• Wellbeing support